If something isn't right with your order, we're here to help make it right. Please contact us right away if you receive a damaged or incorrect item. We allow return or exchange requests within 30 days of receiving your order. To request a return, please email us with your order number, a description of the issue, and clear photos of the item if it arrived damaged or incorrect. 

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Eligible Returns

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We accept return requests for the following reasons:

• Damaged items: If your jewelry arrives broken, damaged, or defective upon delivery.

• Incorrect items: If you receive a piece of jewelry that is different from the item you ordered.

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All return requests are reviewed before approval. We may contact you for additional information or photos to help us assess the issue.

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Refunds & Store Credit

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Once your return request has been reviewed and approved, you may receive either a refund to your original payment method or store credit for the value of the eligible item, as determined by Radiance by Rebekah.

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If your return or exchange request is approved, a shipping label will be provided to you to mail your pieces back. Radiance by Rebekah cannot refund shipping charges on paid on the original order. Once the item is returned, refunds will be processed through the original payment method when possible. Please allow additional time for your bank or payment provider to post the refund. Store credit will be issued in the form of an electronic gift card.

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Return Instructions

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Please wait for approval and return instructions before mailing any items back to us.

We will provide instructions for sending the item back. We cannot provide a refund or exchange for any items that are shipped back without receiving approval from Radiance by Rebekah first.

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Items should be packaged securely to prevent further damage during transit. Items returned for exchanges must arrive in new and resalable condition. 

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Non-Eligible Returns

At this time, we do not accept returns or offer refunds or store credit for changes of mind, buyer's remorse, incorrect selections made by the customer, or other reasons unrelated to damage or receiving an incorrect item.

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For all return requests and questions about this policy, please email us. We appreciate your support and will do our best to resolve eligible issues fairly and promptly.

 

Thank you for shopping with Radiance by Rebekah and supporting our small business!